OUR POLICIES

To ensure that your family enjoys the best possible classroom experience, we have developed the following policies. Additional online class tips are noted in blue.

HOMEWORK
To receive the maximum benefit of our classes, please enjoy the music and activities AT HOME.  Children learn through repetition and will be much more likely to participate in class if the music and activities are familiar.  Practicing throughout the week at home is also a great way to include the entire family! We recommend incorporating our songs and activities into your daily life. Sing about your food, animals, toys and more!

CLASSROOM EXPLORATION
Allow your child to explore the classroom.  Children learn in many different ways and not all children are comfortable staying in their parent's lap or by their side during the entire class.  Remember that even if your child is on the side of the room, he or she is still absorbing what's going on in class. Keep in mind that this is still true during our online classes. Children will explore during online classes and you may be concerned that they are not focusing on the screen. THIS IS OKAY AND DEVELOPMENTALLY EXPECTED. Continue to model the desired activities on your side of the screen. Sing, dance, and play along with the class so your child can engage with you musically as they explore their environment. Children who are not interested in the screen can still receive all of the developmental benefits of class by engaging with you during the activities.

PARENT/CAREGIVER PARTICIPATION
Sing, dance and have a great time in class!  This is ESSENTIAL to your child's musical development.  You may not love your voice, but your child does.  Enthusiasm is infectious and your child's learning will be enhanced by YOUR participation. This is true in our classrooms and is especially important while our classes are online. Your enthusiastic participation is essential to your child's learning.

CLASSROOM SAFETY (& ONLINE CLASS LOCATION)
Please help us maintain a SAFE learning environment by intervening if your child is doing something that could endanger them or another child in the class (i.e. running, pushing, poking, etc.).  Also, please avoid bringing drinks or snacks (other than water in a spill-proof container) to class.  This will prevent slippery spills or choking incidents. At home, try to have class in an area where your child will have less distractions. We suggest setting up class in a space free of toys or snacks to limit distractions. It can be very helpful to establish a pre-class routine. Talk about music class starting soon, choose what instruments/other props you will use and set-up for music class in eager anticipation.

CLASSROOM DISTRACTIONS
There may be other times that your child will need you to intervene.  If your child is disrupting another child or if your child's actions are disruptive to the class overall, please redirect them.  If necessary, please leave the classroom until your child is ready to rejoin the classroom activities.  Our classes can be very stimulating and sometimes leaving the stimulating environment is necessary to calm an overstimulated child.  This too is part of their early development, so please don't feel awkward if you need to step out for a moment or two.
At home, just close the camera and turn off the mic if you need a moment to regroup. This happens in our in person classes and it will happen at home. When your child is ready to engage again, turn on the camera and rejoin class.

CLEANING INSTRUMENTS
Because children often explore the world with their mouths, we make a special effort to keep our instruments and classroom as germ-free as possible.  We ask that parents be especially conscientious about helping us keep our classroom and props clean.  Hand sanitizer is provided in each of our classrooms.  Please take a moment to sanitize your and your child's hands (using the hand sanitizer we provide or by washing with warm, soapy water for 20 seconds and drying with paper towels) before and after class to minimize the spread of germs.  Also, please place any tasted or otherwise germ-exposed instruments into our "tasted instrument bin".  Instruments in this bin are carefully sanitized with alcohol after every class.

 

HEALTH POLICY

Do NOT come to class if you, your child, or their caregiver is sick (even just a little sick). This policy helps to protect all of our children and adults from illness.  Please schedule an absence for the class you will miss, and then schedule a make-up class when everyone is healthy.  We allow unlimited make-ups for medical reasons. If you need help scheduling a make-up, call our office at 615-777-9314. Please don't come sick and put our teachers in the position of asking you to leave.

CLASSROOM QUALITY

If at any time you are concerned about the quality of our classes, feel free to speak directly to your teacher or contact our director, Rachel Hoffman at rachel@soundstartnashville.com.  We strive to provide the very best in early childhood music education.  Your feedback is vital to our success.

VISITORS & DROP-IN GUESTS
Because we believe that repetition is essential in early childhood learning, we do not allow families to attend classes as "drop-ins".  All families register for the entire session unless they are registering late.  However, families with out-of-town guests, an occasional "extra" child (sibling/babysitting, etc.) are welcome to bring a "drop-in guest".  We allow enrolled families to schedule two guest visits per 10-week session. These visits are a flat fee of $10 per visiting child and can be scheduled on our registration pages.   Adult visitors (i.e. Grandparents) do not require advanced scheduling.  All families considering enrolling in Sound Start classes receive one free observation class. Observation classes can also be scheduled on our registration pages. While classes are online, we are allowing families to schedule up to five guest visits to provide flexibility.

 

SCHEDULING ABSENCES/MAKE-UP CLASSES
As a courtesy, we allow families to schedule up to three make-up classes per session. While online, we are allowing families to schedule up to five make-up classes per session. Missed classes must be made-up during the current session.  All make-ups and absences should be scheduled through our website to prevent classroom overcrowding.  If a class is at capacity, the website will not allow that class date as a make-up option.  We cannot guarantee make-ups.  We encourage families to schedule make-ups as early in the session as possible, as make-up spots tend to fill up toward the end of the session.  If you need further assistance, please contact us at office@soundstartnashville.com.  If you know you are going to miss a class, please schedule your absence so someone else may use your spot for a make-up class.  Please note: absences of a registered child CANNOT be transferred to unregistered siblings or visitors.

CLASS CANCELLATIONS
In inclement weather, we will cancel our onsite classes IF the class location's school district cancels school or issues MORE than a 2-hour delay.  If the schools issue at 2-hour delay or LESS, we WILL have classes. Inclement weather cancellations are communicated via email. In inclement weather, please check email before heading to class. If under extenuating circumstances (i.e. teacher is ill and no subs are available or our classroom is flooded), we must cancel a class, you will be notified via email and telephone.  if we do not have your cell number listed, please update your profile online or call the office. (Note: Brentwood classes follow Williamson County AND Metro Nashville Public School District Closings. Because our families travel to this location from both school districts, we will cancel if either district cancels. Belle Meade classes follow MNPS closings. Mt. Juliet classes follow Wilson County School District Closings.) A perk of online classes is that we never need to cancel due to inclement weather!

TUITION REFUNDS

Full refunds are available with no questions asked as long as we receive your request five business days or more before the first day of the session.  (Note that we don’t determine the date based on your first scheduled class, but instead from the first day of classes that session.)
 

  • LATE REFUND REQUESTS:
    Refund requests received four business days or less before the session starts, and before the first time your class meets:  We will refund your tuition minus a $25 administration fee. Refund requests received after your first class meeting and before week five: We will refund your tuition minus a $25 administration fee, a $30 materials fee (not applicable if using only electronic materials), and $15.50 for each class that has occurred. Refund requests will no longer be honored after the fourth week of the session.
     

  • MATERIALS REFUNDS:
    $30 of your tuition pays for materials.  If you received materials and return them to us with the CD still in its shrink wrap and the book in new condition, we will refund you the $30 materials fee. If you did not receive materials, be certain to let us know. After confirmation with your teacher we will refund the $30 materials fee.
    Note: We are not providing books and CDs for our online classes. Families are not being charged for digital materials (and TMC app access) while online. Sound Start is covering the cost of these subscriptions for you.

     

  • SIBLING REFUNDS:
    Families with more than one child enrolled will be charged only one administration fee.  The sibling refund rate is $12.50 per class.
    Note: We are not charging for sibling participation for our online classes. It would be incredibly difficult for us and you to monitor.

     

  • MAJOR MEDICAL:
    If you miss class due to a major medical condition, such as hospitalization or prescribed bed rest, contact us no later than 2 weeks after your first missed class.  We will refund you for the classes not taken.  Please supply a doctor's note.
     

  • CREDITS:
    We do not issue credits towards future sessions.
     

CUSTOMER PRIVACY POLICY
Sound Start respects and is committed to protecting your privacy.  We will not share any of your personal information without your consent.

 

CUSTOMER TERMINATION
Sound Start Early Childhood Music strives to provide the very best environment for early learning. If a child is unable to participate in a non-disruptive manner, caregivers are encouraged to step out of the classroom to help calm the situation and then return when the child is ready to resume classroom activities. Should a child not be able to participate in a non-disruptive manner in repeated classes and if the caregiver is unable to diffuse the disruptive behavior,  as determined in Sound Start Early Childhood Music's sole discretion, then Sound Start Early Childhood Music reserves the right to withdraw the student from the class and to refund tuition on a pro rata basis. In the event that an adult/caregiver behaves in a disruptive or disrespectful manner, as determined in Sound Start Early Childhood Music's sole discretion, then Sound Start Early Childhood Music reserves the right to withdraw the student from the class and to refund tuition on a pro rata basis. Sound Start Early Childhood Music will not tolerate behavior that makes other customers feel unwelcome or unsafe.